Nov 19, 2024
Overview
The client had been working with a specific service provider for many years to deliver the “First time Manager’s Program” and they were doing a great job. During the initial days of the Covid 19 outbreak, the service provider was unable to catch up with the virtual environment, which was new to everyone.
Key Benefits
A single point of contact for all the training needs.
Faster decision making.
Access to a vast network of vendors.
Compliant with "No Advance” policy.
Round-the-clock support.
Challenges
Lack of involvement of the participants in the learning process. During the pandemic, the client had to depend on conducting the FTM program in a virtual setup. The client was faced with multiple challenges, uncertainties of the environment, and operational nature. The client's L&D had planned to start a parallel program the same year (2020), “Aspiring Manager’s Program” for team leaders. However, due to the delay in implementation of the principal program, FTM, it seemed difficult to meet any other training goals. Indecisiveness was leading to delaying the whole upskilling program
How OT Approached The Problem?
The customer reached out to OT keeping in mind that we are a marketplace. OT began with analysing the situation while noting down the strengths of the existing service provider. The existing service provider had deep expertise in facilitator-led sessions but almost zero experience with virtual sessions.
OT took ownership of designing the complete intervention from scratch.
OT enabled the existing service provider’s facilitators on virtual sessions.
OT explored its marketplace and obtained solutions from other service providers to make the subject more engaging. - E.g. Games, Simulations, Self-paced bytes.
Addressed age old problem of lower participation of the managers of the participants. OT specifically factored this into the design by:
Conducting Manager’s bootcamp to align them to the session objectives.
Introducing a digital journal which was regularly updated by the participants and reviewed by their managers.
OT used custom designed assessments and 360-degree rater tool from a partner which made the pre and post diagnostic more robust, data-driven and operationally easier to conduct.
OT also delivered program management support to the customer to ensure smooth execution of the complete program.
Made it possible to deliver “Aspiring Manager’s Program” for team leaders.
Unique Perceived Benefits
OT Marketplace designed a cohesive solution from a combination of our Learning Partners Helped the client with program management service to ensure smooth operations Running assessments Scheduling connects and sending reminders for logging into the journals Sharing pre-reads, etc.
Completion Rate
93.75%
NPS Score
84
Engagement Score
97%
87%
Average improvement in each competence67%
Managers of the participants believed that the intervention was “drastically different & way more effective” than the previous years.